Support
Reliable. Scalable. Connected.
Resolution of issues
We strive to provide a higher level of support than our customers expect. We provide email support as well as direct dial contact numbers to our Network Operations Centre.
The majority of issues and concerns can be resolved quickly in one call to our team, who are here to help you. If more help is needed, we can arrange for a specialist member of our team to contact you.
Key support items:
EU-based fault handling and customer service, 365 days a year handled by the Stour teams.
Our support teams are co-located so you can always get through to the right person to handle your query.
Our teams actively participate in supplier service reviews and product implementations. We like to know our customers business.
Highly trained, EU-based customer service managers for managed accounts
We hold account reviews including services, line usage and billing to help you achieve efficiencies.
Need more information on the support we provide?
Why Work with Stour?
Choosing the right telecom partner is critical for business success - Stour delivers secure, scalable, and hassle-free solutions that keep you connected.
Reliable & Secure
As a fully regulated mobile network operator since 2006, we provide enterprise-grade solutions with industry-leading security and compliance.
Trusted by Industry Leaders
We work with major organisations including BT, delivering scalable telecom solutions that power businesses across the UK and beyond.
No-Nonsense Connectivity
Our mobile, voice, and messaging services are built for efficiency - seamless integration, minimal downtime, and no unnecessary complexity.
Flexible & Scalable
Whether you need voice, SMS, numbering, or custom software integrations, we design solutions that grow with your business.
Expert Support
With decades of experience, our team understands telecom inside out, ensuring you get the right solutions without the red tape.
